Retail Company Surveys

JCPenney Survey Completion Guide

There are many ways in which JCPenney customers can offer feedback regarding their shopping experience at the store. The easiest way is perhaps through the JCPenney survey. The JCPenney survey, available at, allows you to comment on the JCPenney stores, offers, and JCPenney customer service. In addition, if you complete the survey, you will receive a reward for your effort. In this guide, we will show you how you can take the survey and get the reward.

JCPenney logo

JCPenney Survey Completion Guide: Participation Prerequisites

The JCPenney survey has a few participation requirements. You will need to fulfill these prerequisites in order to take the survey and get the survey reward.

To access the questionnaire, you will need a recent JCPenney receipt. The receipt should contain a JCPenney survey code. With this code, you can access the survey. The JCPenney code is valid for one week after you receive it.

Survey participants must be at least 18 years old.

Lastly, if you are a JCPenney employee, note that you cannot participate in the survey.

JCPenney Survey Completion Guide Prizes and Rewards

If you complete the JCPenney survey, you will receive a JCPenney coupon. The JCPenney coupons you receive for the survey can be redeemed in any JCPenney store. Certain restrictions apply to how and where you can use these JCPenney coupons.

The value of the JCPenney coupons your receive for completing the survey is a 10% discount on your next purchase. For further details about JCPenney coupons, visit the Coupons section of the main JCPenney website, If you are interested in details about the survey JCPenney coupon specifically, consult the Coupon details and restrictions page at

JCPenney Survey Completion Guide Step-by-step Walkthrough

The next segment of the JCPenney Survey completion guide will provide you with all of the detailed steps that you will need to take in order to go through the JCPenney customer satisfaction survey.

  1. Go to, the address where you can find the JCPenney survey.
  2. Enter the 22-digit JCPenney survey code printed on the receipt.
  3. Once you have filled in the survey access code, you can click “Start” to begin the survey itself
  4. Fill in the necessary answers for the all JCPenney survey questions. The questions are related your experience at JCPenney stores and the quality of JCPenney customer service and products.
  5. At the end of the survey, you will have to mention a couple of personal details.
  6. Finish the survey. Wait a couple of seconds. The JCPenney coupon code should appear on your screen shortly after you end the survey.

JCPenney Survey page screen print

This is how the JCPenney Survey page will look like.

JCPenney Survey Useful Information

It is unlikely you will have any trouble taking the JCPenney survey. However, there are a couple of things you should watch out for. If you are having trouble opening the website, make sure you have both cookies and JavaScript enabled. The site needs both in order to work properly. You should notice a pop-up notification at the top of the screen if you need to enable cookies.

It’s also important to check your JCPenney receipt. As mentioned, the survey code is valid for 7 days after your received it. Once a week has passed, the code will expire, and you won’t be able to use it to open the survey.

For further information about the JCPenney offers and products, visit the main JCPenney website, Here you’ll find more information about JCPenney coupons and how you can use them.

If you need to speak with a JCPenney customer service representative, you’ll find all the contact options on the website. The JCPenney customer service phone number is 1 (800) 322-1189.

You can also leave JCPenney feedback on Facebook, Twitter, Instagram, Pinterest.

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