Restaurant Guest Surveys Friendlys Customer Satisfaction Survey

You may have noticed a survey invitation printed on your receipt after a recent visit to the Friendly’s restaurant. This restaurant tries to offer exceptional customer service, so they are always trying to improve consumer experiences. In this article, we will provide you with the easy steps needed to complete the survey, and we will explain the Friendly’s survey prizes to you. Keep reading to find out everything you need to know about the Friendly’s customer satisfaction survey at


There are not too many regulations on who can take the Friendly’s survey. You just need to meet a few basic requirements to fill out the Friendly’s feedback form:

  • Be able to read and write English well enough to understand the survey.
  • Possess a receipt that has a survey invitation on it from a recent visit to a Friendly’s location.
  • Have a computer or phone with internet access to complete the survey on.
  • Have access to a printer to print off your survey prize.


Friendly’s uses survey prizes as an incentive to get more feedback from customers. Survey prizes are occasionally altered to suit the needs of each individual location, but they are almost always a discount or promotional offer. The most common prize is a $5 off coupon that can be used on any non-gift card purchase of $25 or more. In some other circumstances, survey takers can get free menu items or other discounts. You will receive your coupon at the end of the survey, and you will need to print it before closing the webpage.


  1. Go to the web page for the Friendly’s customer service survey at This web address will be written down on your receipt.
  2. Type the 14 digit survey code found on your receipt into the blank field.
  3. Click the red “Start” button at the bottom of the page.
  4. Answer the questions about which location you visited and what you did during this visit.
  5. Rate your satisfaction with various aspects of your Friendly’s visit, such as service speed and friendliness of staff members. Click the “Next” button after filling out each page of questions to move on to a new section.
  6. Provide some brief demographic information and contact information so Friendly’s can speak to you about your survey input if necessary.
  7. Submit your survey and print your Friendly’s coupon.


Any simple questions about the survey can be answered by commenting on the Friendly’s Facebook or Twitter profile, or you can speak directly to their customer service department for more detailed information on the survey.

Contact Form:

Phone Number: 1-484-766-1082

Address: FIC Restaurants, Inc.

1855 Boston Road, Suite 200

Wilbraham, Massachusetts 01095

If you have taken the Friendly’s customer satisfaction survey, comment below to share your experience.

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